About Agent Banking

NRB Bank Limited is a 4th Generation Commercial Bank upholding the concept of Migrants' Sponsored Banking (MSB) system, a banking structure in which initial capital are funded by non-resident nationals (NNs). Bangladesh, being the pioneer in introducing migrants sponsored banking system, is heading towards its basic and broad objective of reducing dependency on international financial institutes. NRB Bank (Non-resident Bangladeshis Bank) is a proud member of this brilliant concept.

Globally and domestically, Agent Banking is being increasingly utilized as important distribution channels for Financial Inclusion now a days. Considering the scenario of the development of Agent Banking activities, NRB Bank has entered into this prospective realm of such Branchless Banking Model which will enable the Bank to serve the unbanked people of the country as well as the existing customers of the Bank.

Within Bangladesh Bank stipulated time-frame, NRB Bank started its Agent Banking operation on 06th May, 2018 at Amtoli Bazar, Bijoynagar Upazila in Brahmanbaria District and at Boroibari Bazar, Kaliakoir Upazila in Gazipur District on 07th June, 2018 on pilot basis. Later, The Honorable Chairman of the Bank, Mr. Mohammed Mahtabur Rahman, formally inaugurated the operations of NRB Bank Agent Banking (Bondhu Agent Banking) on 22 July, 2018 at Balinga Bazar, Beani Bazar, Sylhet. Besides its Master and Unit Agents, NRB Bank has also decided to expand its channel through Digital Centers. Consequently, NRB Bank and the Government’s a2i Programme under ICT Ministry have already signed an agreement on 31 July, 2018 to provide and ensure banking services to the underserved, marginalized and unbanked people of rural and semi urban area under Agent Banking Channel through Digital Centers.

Eligibility for an Entity to become NRBBL Agent

  • An Agent should be a juristic person;
  • He/she has to possess a business license or permit for any lawful business activity;
  • He/she has to possess at least one year of experience (minimum last one year) on ongoing basis;
  • He/she has to be socially accepted;
  • He/she has to be financially sound for running Agent Banking business smoothly;
  • He/she has to possess managerial, financial and technical expertise for managing Agent Banking Outlets;
  • The Agent must have at least two persons (a manager and a teller) with required managerial and financial expertise for this purpose and one counter for cash transaction.

Non Eligibility

  • Bank related persons as defined in section 26M of the Bank-Company Act, 1991. Bank officials will not be eligible to become an agent in the same bank within 1 (one) year of his/her retirement or resignation;
  • Defaulters with any bank or financial institution;
  • Bankrupts;
  • Convicted by a court of law, up to 3 (three) years after completion of sentences or penalties;
  • Under investigation for any criminal charges;
  • Under investigation or convicted of money laundering or terrorist financing activities;
  • Under investigation of the Anti-Corruption Commission.
  • 165

    Outlets

  • 32

    Upazila

  • 19

    Districts

An agent may provide any of the following services as may be specifically agreed between it and the bank:

  • Cash deposit and cash withdrawal;
  • Inward foreign remittance disbursement;
  • Disbursement and repayment of loans;
  • Collections of bills/utility bills;
  • Collection of insurance premium;
  • Payment of retirement and social benefits;
  • Payment of salaries;
  • Transfer of funds;
  • Balance enquiry;
  • Generation and issuance of mini bank statements;
  • Collection of documents in relation to accounts;
  • Collect account opening forms, loan application forms, credit and debit card applications;
  • Monitoring and recovery of loans and advances sanctioned by the bank; and
  • Any other activity as Bangladesh Bank may prescribe from time to time.

An agent shall not:

  • Enter into agent banking contract with more than one bank.
  • Operate or carry out an electronic transaction when there is communication failure/error in the system;
  • Carry out a transaction when a transactional receipt or acknowledgement cannot be generated;
  • Charge customers directly any fee beyond banks’ prescribed fees;
  • Offer any type of guarantee in favor of any customer;
  • Offer banking services on its own accord (provide banking services on its own account similar to those provided by it under an agency contract) or offer services that the principal is not authorized to offer;
  • Continue with the agency business when it has a criminal record or disciplinary case involving fraud, dishonesty or any other financial impropriety;
  • Provide, render or hold itself out to be providing or rendering any financial service which is not specifically permitted in the contract;
  • Open accounts, grant loans or carry out any appraisal function for purposes of opening an account or granting of a loan or any other facility;
  • Make debit or credit transactions using cheque;
  • Transact in foreign currency;
  • Representing the bank in any means to a third party without written consent from the bank; and
  • Be run or managed by a bank’s employee or its associate.

In general, the maximum number and volume of transactions for client at NRBBL Agent Banking Outlet will not exceed the limits specified in the following table:

Daily Number of Transactions and Amount Limit
Nature of Accounts Cash Deposit Cash Withdrawal Transfer/BEFTN/Inter-bank/Intra-bank
No. of transactions Total Volume No. of transactions Total Volume No. of transactions Total Volume
Current Account 4 6.00 2 5.00 4 15.00
Savings Account 2 4.00 2 3.00 2 5.00
Special Notice Deposit (SND) 4 6.00 2 3.00 4 10.00

Transactions beyond the established limits may also be carried but this shall require at least 1 (one) working day prior notice to the bank through the agent.

In special cases, when a client has need for regular banking transactions exceeding the above-mentioned limits, bank may set an increased limit for that client with due approval from the Managing Director/Chief Executive Officer of the bank. The increase must be prudent, rational and must accord the merit of the account and client and transaction category based on customer due diligence, client needs and associated risks.

  • E-mail: callcenter@nrbbankbd.com;
  • Web: www.nrbbankbd.com;
  • 24 hours Call Center: 09666456000 or, 16568.
Agent Sl no. Name of Agent Type of Agent
(Master / Unit)
Address of outlet
1 Bandhan Trade & Commerce Unit Amtoli Bazar, Satgaon, Bijoynagar, B. Baria
2 M/S Taj Electronics Unit Boroibari Bazar, BoroiBari,Kaliakair, Gazipur
3 Chowdhury Enterprise Unit Balinga, Balinga Bazar, Beani Bazar, Sylhet
4 Sat Tara Rent-A-Car Unit Golora Bus Stand, Dhankora,Saturia, Manikganj
5 M/S Azim Traders Unit Chatiyangram Bazar, Adamdighi, Bogura
6 M/S Hafij Traders Unit Monohorpur Bazar, Jashore Sadar Upazilla, Jashore
7 Sea Birds Multimedia Unit Bathuli Bazar, Dhamrai, Dhaka.
8 Yaad Morshed Enterprise Unit Mantala Station Bazar, Mantala, Madhabpur, Habiganj.
9 Saikat General Store Unit Barobaria Bazar, Dhamrai, Dhaka.
10 M/S. Muhammad Ali Jinnah Master Haragach Bazar, Kaunia, Rangpur.
11 02 No. Baganbari Union Digital Center Unit 02 No. Baganbari Union Parishad, Motlob North, Chandpur
12 02 No. Forazikandi Union Digital Center Unit Tapdarpara, 12 No. Forazikandi Union Digital Center, Motlob North, Chandpur
13 Durgapur Union Digital Center Unit Durgapur Union Parishad, Matlab North, Chandpur
14 Fatehpur (East) Union Digital Center Unit Fatehpur (East)Union Parishad, Matlab North, Chandpur
15 Ekhlaspur Union Digital Center Unit Ekhlaspur Union Parishad, Matlab North, Chandpur
16 Gazra Union Digital Center Unit Gazra Union Parishad Matlab North, Chandpur
17 13 No. Islamabad Union Digital Center Unit 13 No. Islamabad Union Digital Center, Sujatpur, Nondolal, Matlab North, Chandpur
18 Jahirabad Union Digital Center Unit 9 No. Jahirabad Union Digital Center, Matlab North, Chandpur
19 Mohanpur Union Digital Center Unit 7 No. Mohonpur Union Digital Center, Matlab North, Chandpur
20 3 No Sadullapur Union Digital Center Unit 3 No Sadullapur Union Digital Center, Matlab North,chandpur
21 Shatnol Union Digital Center Unit Shatnol Union Digital Center,Shatnol Bazar, Matlab North, Chandpur
22 Sultanabad Union Digital Center Unit Sultanabad Union Parishad, Matlab North, Chandpur
23 Poshchim Fotehpur Union Digital Center Unit Poshchim Fotehpur Union Parishad, Naori,Bazar, Matlab North, Chandpur
24 06 No. Kalakanda Union Digital Center Unit 06 No. Kalakanda Union Parishad, Matlab South, Chandpur
25 Khadergaon Union Digital Center Unit Khadergaon Union Parishad, Matlab South, Chandpur
26 Narayanpur Union Digital Center Unit 4 No Narayanpur Union Parishad, Matlab South, Chandpur
27 05 No. Uttar Upadi Union Digital Center Unit 05 No Upadi Uttar Parishad, Bohri, Matlab South, Chandpur
28 Dakshin Nayergaon Union Digital Center Unit Dokkhin Nayergaon Union Parishad, Matlab, South, Chandpur
29 Dakshin Upadi Union Digital Center Unit Dakshin Upadi Union Parishad, Matlab, South, Chandpur
30 Nayergaon Uttar Union Digital Center Unit 01 No Nayergaon Uttar Union Parishad, Matlab South, Chandpur
31 Alamnagar Digital Center Unit Alamnagar Union Parishad, Gopalpur, Tangail
32 Dhopakandi Union Digital Center Unit Dhopakandi Union Parishad, Gopalpur, Tangail
33 Hadira Digital Center Unit Hadira Union Parishad, Gopalpur, Tangail
34 Hemnagar Union Digital Center Unit Hemnagar Union Parishad, Gopalpur, Tangail
35 Jhawail
Union Digital Center
Unit Jhawail Union Parishad, Gopalpur, Tangail
36 Mirzapur Union Digital Center Unit Mirzapur Union Parishad, Gopalpur, Tangail
37 Nogdashimla Union Digital Center Unit Nogdashimla Union Parishad, Gopalpur, Tangail
38 Bolla Union Digital Center Unit Bolla Union Parishad, Kalihati, Tangail
39 Bangra Union Digital Center Unit Bangra Union Parishad, Kalihati, Tangail
40 Birbashinda Union Digital Center Unit Birbashinda Union Parishad, Kalihati, Tangail
41 Doshokia Union Digital center Unit Doshokia Union Parishad, Kalihati Tangail
42 Durgapur Union Digital Center Unit Durgapur Union Parishad, Kalihati, Tangail
43 Gohalia Bari Union Digital Center Unit Gohalia Bari Union Parishad, Kalihati, Tangail
44 Kokdohora Union Digital Center Unit Kokdohora Union Parishad, Kalihati, Tangail
45 Nagbari Union Digital Center Unit Nagbari Union Parishad, Kalihati, Tangail
46 Narandia Union Digital Center Unit Narandia Union Parishad, Kalihati, Tangail
47 Paikora Union Digital Center Unit Paikora Union Parishad, Kalihati, Tangail
48 Parkhi Union Digital Center Unit Parkhi Union Parishad, Kalihati, Tangail
49 Shalla Union Digital Center Unit Shalla Union Parishad, Kalihati, Tangail
50 Sohodebpur Union Digital Center Unit Sohodebpur Union Parishad, Kalihati, Tangail
51 Baghil Union Digital Center Unit Baghil Union Parishad, Tangail Sadar, Tangail
52 Dainnya Union Digital Center Unit Dainnya Union Parishad, Tangail Sadar, Tangail
53 Gala Union Digital Center Unit Gala Union Parishad, Tangail Sadar, Tangail
54 Gharinda Union Digital Center Unit Gharinda Union Parishad, Tangail Sadar, Tangail
55 Hugra
Union Digital Center
Unit Hugra Union Parishad, Tangail Sadar, Tangail
56 Korotia Union Digital Center Unit Korotia Union Parishad, Tangail Sadar, Tangail
57 Katuli Union Digital Center Unit Katuli Union Parishad, Tangail Sadar, Tangail
58 Kakua Union Digital Center Unit Kakua Union Parishad, Tangail Sadar, Tangail
59 Mogra Union Digital Center Unit Mogra Union Parishad, Tangail Sadar ,Tangail
60 Mahmud Nagar Union Digital Center Unit Mahmudnagar Union Parishad, Tangail Sadar, Tangail
61 Silimpur Union Digital Center Unit Silimpur Union Parishad, Tangail Sadar, Tangail
62 Porabari Union Digital Center Unit Porabari Union Parishad, Tangail Sadar, Tangail
63 Anehola Union Digital Center Unit Anehola Union Parishad, Ghatail, Tangail
64 Deulabari Union Digital Center Unit Deulabari Union Parishad, Ghatail, Tangail
65 Deopara Union Digital Center Unit Deopara Union Parishad, Ghatail, Tangail
66 Dholapara Union Digital Center Unit Dholapara Union Parishad, Ghatail, Tangail
67 Digholkandi Union Digital Center Unit Digholkandi Union Parishad, Ghatail, Tangail
68 Digor Union Digital Center Unit Digor Union Parishad, Ghatail, Tangail
69 Ghatail Union Digital Center Unit Ghatail Union Parishad, Ghatail, Tangail
70 Jamuria Union Digital Center Unit Jamuria Union Parishad, Ghatail, Tangail
71 Lokerpara Union Digital Center Unit Lokerpara Union Parishad, Ghatail, Tangail
72 Rosulpur Union Digital Center Unit Rosulpur Union Parishad, Ghatail, Tangail
73 Shondhanpur Union Digital Center Unit Shondhanpur Union Parishad, Ghatail, Tangail
74 Lakshmindar Union Digital Center Unit Lakshmindar Union Parishad, Ghatail, Tangail
75 Songrampur Union Digital Center Unit Songrampur Union Parishad, Ghatail, Tangail
76 Bashail Poura Digital Center Unit Bashail Pourashava, Bashail, Tangail
77 Fulki Union Digital Center Unit Fulki Union Parishad, Bashail, Tangail
78 Habla Union Digital Center Unit Habla Union Parishad, Bashail, Tangail
79 kanchonpur Union Digital Center Unit Kanchonpur Union Parishad, Bashail, Tangail
80 Kashil Union Digital Center Unit Kashil Union Parishad, Bashail, Tangail
81 Kauljani Union Digital Center Unit Kauljani Union Parishad, Bashail, Tangail
82 Bashail Sadar Union Digital Center Unit Bashail Sadar Union Parishad, Bashail, Tangail
83 Arjuna Union Digital Center Unit Arjuna Union Parishad, Bhuapur, Tangail
84 Aloa Union Digital Center Unit Aloa Union Parishad, Bhuapur, Tangail
85 Falda Union Digital Center Unit Falda Union Parishad, Bhuapur, Tangail
86 Gabsara Union Digital Center Unit Gabsara Union Parishad, Bhuapur, Tangail
87 Gobindashi Union Digital Center Unit Gobindashi Union Parishad, Bhuapur, Tangail
88 Nikrail Union Digital Center Unit Nikrail Union Parishad, Bhuapur, Tangail
89 Alokdia Union Digital Center Unit Alokdia Union Parishad, Modhupur, Tangail
90 Aronkhola Union Digital Center Unit Aronkhola Union Parishad, Modhupur, Tangail
91 Aushnara Union Digital Center Unit Aushnara Union Parishad, Modhupur, Tangail
92 Golabari Union Digital Center Unit Golabari Union Parishad, Modhupur, Tangail
93 Mirjabari Union Digital Center Unit Mirjabari Union Parishad, Modhupur, Tangail
94 Sholakuri Union Digital Center Unit Sholakuri Union Parishad, Modhupur, Tangail
95 Beribaid Union Digital Center Unit Beribaid Union Parishad, Modhupur, Tangail
96 Fulbagchala Union Digital Center Unit Fulbagchala Union Parishad, Modhupur, Tangail
97 Kuralia Union Digital Center Unit Kuralia Union Parishad, Modhupur, Tangail
98 Kuragacha Union Digital Center Unit Kuragacha Union Parishad, Modhupur, Tangail
99 Mohishmara Union Digital Center Unit Mohishmara Union Parishad, Modhupur, Tangail
100 Badhair Union Digital Center Unit Badhair Union Parishad, Tanor, Rajshahi
101 Chanduria Union Digital Center Unit Chanduria Union Parishad, Tanor, Rajshahi
102 Kolma Union Digital Center Unit Kolma Union Parishad, Tanor, Rajshahi
103 Kamarga Union Digital Center Unit Kamarga Union Parishad, Tanor, Rajshahi
104 Pachondor Union Digital Center Unit Pachondor Union Parishad, Tanor, Rajshahi
105 Soronjai Union Digital Center Unit Soronjai Union Parishad, Tanor, Rajshahi
106 Talondo Union Digital Center Unit Talondo Union Parishad, Tanor, Rajshahi
107 Bakshimuil Union Digital Center Unit Bakshimuil Union Parishad, Mohonpur, Rajshahi
108 Dhuroil Union Digital Center Unit Dhuroil Union Parishad, Mohonpur, Rajshahi
109 Gasigram Union Digital Center Unit Gasigram Union Parishad, Mohonpur, Rajshahi
110 Jahanabad Union Digital Center Unit Jahanabad Union Parishad, Mohonpur, Rajshahi
111 Mougachi Union Digital Center Unit Mougachi Union Parishad, Mohonpur, Rajshahi
112 Raighati Union Digital Center Unit Raighati Union Parishad, Mohonpur, Rajshahi
113 Yousufpur Union Digital Center Unit Yousufpur Union Parishad, Charghat, Rajshahi
114 Sholua Union Digital Center Unit Sholua Union Parishad, Charghat, Rajshahi
115 Nasrin Trading Center Unit Katigram Bazar, Manikgonj, Manikgonj Sadar, Manikgonj
116 Jonab Ali Complex Unit Baliati Jomidar Bari, Saturia, Manikgonj
117 Suborna Pharmacy Unit Arial Bazar, Tongibari, Munshigonj
118 Sikder Fashion Unit Taltoli Bazar, Palash, Narshingdi
119 Sordoho Union Digital Center Unit Sordoho Union Parishad, Charghat, Rajshahi
120 Nimpara Union Digital Center Unit Nimpara Union Parishad, Charghat, Rajshahi
121 Charghat Union Digital Center Unit Charghat Union Parishad, Charghat, Rajshahi
122 Bhayalaxmipur Union Digital Center Unit Bhayalaxmipur Union Parishad, Charghat, Rajshahi
123 Hatkhola Union Digital Center Unit Hatkhola Union Parishad, Sylhet Sadar, Sylhet
124 Jalalabad Union Digital Center Unit Jalalabad Union Parishad, Sylhet Sadar, Sylhet
125 Khadimnagar Union Digital Center Unit Khadimnagar Union Parishad, Sylhet Sadar, Sylhet
126 Khadimpara Union Digital Center Unit Khadimpara Union Parishad, Sylhet Sadar, Sylhet
127 Mogolgaon Union Digital Center Unit Mogolgaon Union Parishad, Sylhet Sadar, Sylhet
128 Tultikor Union Digital Center Unit Tultikor Union Parishad, Sylhet Sadar, Sylhet
129 Balagonj Union Digital Center Unit Balagonj Union Parishad, Balagonj, Sylhet
130 Bualjur Union Digital Center Unit Bualjur Union Parishad, Balagonj, Sylhet
131 Doyamir Union Digital Center Unit Doyamir Union Parishad, Balagonj, Sylhet
132 Dewan Bazar Union Digital Center Unit Dewan Bazar Union Parishad, Balagonj, Sylhet
133 Goalabazar Union Digital Center Unit Goalabazar Union Parishad, Balagonj, Sylhet
134 Umarpur Union Digital Center Unit Umarpur Union Parishad, Balagonj, Sylhet
135 Usmanpur Union Digital Center Unit Usmanpur Union Parishad, Balagonj, Sylhet
136 Poshchim Gouripur Union Digital Center Unit Poshchim Gouripur Union Parishad, Balagonj, Sylhet
137 Poshchim Poilonpur Union Digital Center Unit Poshchim Poilonpur Union Parishad, Balagonj, Sylhet
138 Purbo Poilonpur Union Digital Center Unit Purbo Poilonpur Union Parishad, Balagonj, Sylhet
139 Purbo Gouripur Union Digital Center Unit Purbo Gouripur Union Parishad, Balagonj, Sylhet
140 Sadipur Union Digital Center Unit Sadipur Union Parishad, Balagonj, Sylhet
141 Tajpur Union Digital Center Unit Tajpur Union Parishad, Balagonj, Sylhet
142 Charikata Union Digital Center Unit Charikata Union Parishad, Jointapur, Sylhet
143 Chiknagul Union Digital Center Unit Chiknagul Union Parishad, Jointapur, Sylhet
144 Dorbost Union Digital Center Unit Dorbost Union Parishad, Jointapur, Sylhet
145 Fotepur Union Digital Center Unit Fotepur Union Parishad, Jointapur, Sylhet
146 Jointapur Union Digital Center Unit Jointapur Union Parishad, Jointapur, Sylhet
147 Nijpat Union Digital Center Unit Nijpat Union Parishad, Jointapur, Sylhet
148 Fenchugonj Union Digital Center Unit Fenchugonj Union Parishad, Fenchugonj, Sylhet
149 Ghilachora Union Digital Center Unit Ghilachora Union Parishad, Fenchugonj, Sylhet
150 Maijgaon Union Digital Center Unit Maijgaon Union Parishad, Fenchugonj, Sylhet
151 Uttar Fenchugonj Union Digital Center Unit Uttar Fenchugonj Union Parishad, Fenchugonj, Sylhet
152 Uttar Kushiara Union Digital Center Unit Uttar Kushiara Union Parishad, Fenchugonj, Sylhet
153 Alirgaon Union Digital Center Unit Alirgaon Union Parishad, Goyainghat, Sylhet
154 Doubari Union Digital Center Unit Doubari Union Parishad, Goyainghat, Sylhet
155 Fotepur Union Digital Center Unit Fotepur Union Parishad, Goyainghat, Sylhet
156 Purbo Jaflong Union Digital Center Unit Purbo Jaflong Union Parishad, Goyainghat, Sylhet
157 Poshchim Jaflong Union Digital Center Unit Poshchim Jaflong Union Parishad, Goyainghat, Sylhet
158 Lengura Union Digital Center Unit Lengura Union Parishad, Goyainghat, Sylhet
159 Nondirgaon Union Digital Center Unit Nondirgaon Union Parishad, Goyainghat, Sylhet
160 Rustompur Union Digital Center Unit Rustompur Union Parishad, Goyainghat, Sylhet
161 Tuakul Union Digital Center Unit Tuakul Union Parishad, Goyainghat, Sylhet
162 Global Sourcing Unit Purbo Rajashan Bazar, Birulia Road, Savar, Dhaka
163 Alamgir Accessories Unit Madariganj Bazar, Bagmara, Rajshahi
164 Meghna Electronics Unit Tilokpur Bazar, Akkelpur, Joypurhat
165 Brotherhood Enterprise Unit Khalishpur Bazar, Moheshpur, Jhenaidah