Customer Service & Complaint Management Cell
Central Customer Service & Complaints Management Cell (CCS & CMC)

• Tasneem Tabassum Mourin

  • Acting Head of Service Quality
  • Phone: +8809666456329
  • Email: tasneem.mourin@nrbbankbd.com

For more information, Please contact: cmc@nrbbankbd.com

Zonal Customer Service & Complaints Management Cell (ZCS & CMC)

• Principal Branch

  • Branch Focal Point Officer: Shariar Al Mamun
  • Contact: 8809666457112
  • Email: shariar.mamun@nrbbankbd.com

• Banani Branch

  • Branch Focal Point Officer: Md. Abu Bakar Hasan Khan
  • Contact: 8809666457162
  • Email: bakar.khan@nrbbankbd.com

• Joypara Branch

  • Branch Focal Point Officer: Md. Razzab Ali
  • Contact: 8809666457305
  • Email: razzab.ali@nrbbankbd.com

• Ashulia Branch

  • Branch Focal Point Officer: Md.Rakibul Abedin
  • Contact: 8809666457501
  • Email: rakibul.abedin@nrbbankbd.com

• Hotapara Branch

  • Branch Focal Point Officer: Md. Forhad Hossain
  • Contact: 8809666457453
  • Email: forhad.hossain@nrbbankbd.com

• Uttara Branch

  • Branch Focal Point Officer: Subrata Pal
  • Contact: 8809666457551
  • Email: subrata.pal@nrbbankbd.com

• Panchdona Branch

  • Branch Focal Point Officer: Md Mahibur Rahman
  • Contact: 8809666457651
  • Email: mdmahibur.rahman@nrbbankbd.com

• Dilkusha Branch

  • Branch Focal Point Officer: Md. Kamrul Hossain
  • Contact: 8809666457701
  • Email: kamrul.hossain@nrbbankbd.com

• Ati Bazar Branch

  • Branch Focal Point Officer: Md. Ali Ashfaque
  • Contact: 8801671120934
  • Email: ali.ashfaque@nrbbankbd.com

• Chawk Bazar Branch

  • Branch Focal Point Officer: Mohammad Abu Yousufe Murad
  • Contact: 8809666457870
  • Email: abu.murad@nrbbankbd.com

• Hemayetpur Branch

  • Branch Focal Point Officer: Md. Mahidul Islam
  • Contact: 8809666457961
  • Email: mahidul.islam@nrbbankbd.com

• Zajira Branch

  • Branch Focal Point Officer: Litan Chandra Kar
  • Contact: 8809666457931
  • Email: litan.kar@nrbbankbd.com

• Bhulta Branch

  • Branch Focal Point Officer: Md. Mukhlesur Rahman
  • Contact: 8809666457991
  • Email: mukhlesur.rahman@nrbbankbd.com

• Mograpara Branch

  • Branch Focal Point Officer: Abul Khayer
  • Contact: 8809666458191
  • Email: abul.khayer@nrbbankbd.com

• Dhanmondi Branch

  • Branch Focal Point Officer: Md. Jahangir Alam
  • Contact: 8809666458221
  • Email: jahangir.11734@nrbbankbd.com

• Sreepur Branch

  • Branch Focal Point Officer: Md. Shafiul Bashar Khan
  • Contact: 8809666458281
  • Email: bashar@nrbbankbd.com

• Shafipur Branch

  • Branch Focal Point Officer: Md. Babul Hossain
  • Contact: 8809666458331
  • Email: babul.hossain@nrbbankbd.com

• Gopalganj Branch

  • Branch Focal Point Officer: Md. Riaduzzaman
  • Contact: 8809666458300
  • Email: md.riaduzzaman@nrbbankbd.com

• Kazirhat Branch

  • Branch Focal Point Officer: Md. Rafiqul Islam
  • Contact: 8809666458361
  • Email: mdrafiqul.islam@nrbbankbd.com

• Kadomtoli Branch

  • Branch Focal Point Officer: Zahid Hasan
  • Contact: 8809666458451
  • Email: zahid.hasan@nrbbankbd.com

• Mirpur Branch

  • Branch Focal Point Officer: Md. Rawful Alam
  • Contact: 8809666458501
  • Email: mdrawful.alam@nrbbankbd.com

• Panchabati Branch

  • Branch Focal Point Officer: Asma Akter
  • Contact: 8809666458521
  • Email: asma.akter@nrbbankbd.com

• Nayabazar Branch

  • Branch Focal Point Officer: Utpal Kumar Saha
  • Contact: 8809666458621
  • Email: utpal.saha@nrbbankbd.com

• Purbachal Branch

  • Branch Focal Point Officer: Emrul Hasan
  • Contact: 8809666458600
  • Email: Emrul.Hasan@nrbbankbd.com

• Progoti Sarani Branch

  • Branch Focal Point Officer: Shazia Afrin
  • Contact: 8809666458663
  • Email: shazia.afrin@nrbbankbd.com

• Kalampur Branch

  • Branch Focal Point Officer: Md. Noman Hossen
  • Contact: 8809666457510
  • Email: MdNoman.Hossen@nrbbankbd.com

• Chattogram Main Branch

  • Branch Focal Point Officer: Sabuj Chakraborty
  • Contact: 8809666457351
  • Email: sabuj.chakraborty@nrbbankbd.com

• O. R. Nizam Road Branch

  • Branch Focal Point Officer: Ashfia Alam
  • Contact: 8809666457601
  • Email: ashfia.alam@nrbbankbd.com

• Satkania Branch

  • Branch Focal Point Officer: Md. Nurul Hoque
  • Contact: 8809666457750
  • Email: nurul.hoque@nrbbankbd.com

• Pallabazar Branch

  • Branch Focal Point Officer: Jannatul Ferdaous
  • Contact: 8809666458024
  • Email: jannatul.ferdaous@nrbbankbd.com

• Patenga Branch

  • Branch Focal Point Officer: Md. Sahadat Hossain Shirazi
  • Contact: 8809666458101
  • Email: MdSahadat.Hossain@nrbbankbd.com

• Rahima Nagar Branch

  • Branch Focal Point Officer: Md. Nurul Islam
  • Contact: 8809666458161
  • Email: mdnurul.islam@nrbbankbd.com

• Cumilla Branch

  • Branch Focal Point Officer: Md. Ismail Hossen
  • Contact: 8809666458251
  • Email: ismail.hossen@nrbbankbd.com

• Feni Branch

  • Branch Focal Point Officer: Md. Raquibuzzaman
  • Contact: 8809666458390
  • Email: md.raquibuzzaman@nrbbankbd.com

• Raozan Branch

  • Branch Focal Point Officer: K. M. Arman Chowdhury
  • Contact: 8809666458420
  • Email: arman.chowdhury@nrbbankbd.com

• Debidwar Branch

  • Branch Focal Point Officer: Gulshan Ara Begum
  • Contact: 8809666458541
  • Email: gulshan.begum@nrbbankbd.com

• Maijdee Branch

  • Branch Focal Point Officer: Debashish Das
  • Contact: 8809666458030
  • Email: debashish.das@nrbbankbd.com

• Fatikchari Branch

  • Branch Focal Point Officer: Mohammad Faruq
  • Contact: 8809666458902
  • Email: mohammad.faruq@nrbbankbd.com

• Sylhet Main Branch

  • Branch Focal Point Officer: Rume Sultana
  • Contact: 8809666457210
  • Email: RumeSultana@nrbbankbd.com

• Goalabazar Branch

  • Branch Focal Point Officer: Md. Ashraf Uddin Khan
  • Contact: 8809666457254
  • Email: ashraf.khan@nrbbankbd.com

• Moulvibazar Branch

  • Branch Focal Point Officer: Mohammad Shajjadur Rahman
  • Contact: 8809666457800
  • Email: shajjadur.rahman@nrbbankbd.com

• Laldighirpar Branch

  • Branch Focal Point Officer: Md. Ferdous Karim Talukdar
  • Contact: 8809666458050
  • Email: ferdous.talukdar@nrbbankbd.com

• Madhabpur Branch

  • Branch Focal Point Officer: Md. Ziaul Bar Chowdhury
  • Contact: 8809666458080
  • Email: ziaul.chowdhury@nrbbankbd.com

• Medical Road Branch

  • Branch Focal Point Officer: Mohammed Faijul Kabir Choudhury
  • Contact: 8809666458560
  • Email: faijul.choudhury@nrbbankbd.com

• Jaflong Branch

  • Branch Focal Point Officer: Md. Yas Uddin
  • Contact: 8809666458581
  • Email: yas.uddin@nrbbankbd.com

• Baralekha Branch

  • Branch Focal Point Officer: Md. Juned Ahmed
  • Contact: 8809666458730
  • Email: mdjuned.ahmed@nrbbankbd.com

• Bogura Branch

  • Branch Focal Point Officer: Md. Masudur Rahaman
  • Contact: 8809666457400
  • Email: masudur.rahaman@nrbbankbd.com

• Khulna Main Branch

  • Branch Focal Point Officer: Ibrahim Hossain
  • Contact: 8809666457900
  • Email: ibrahim.hossain@nrbbankbd.com

• Jashore Branch

  • Branch Focal Point Officer: Sufal Kanti Roy
  • Contact: 8809666458641
  • Email: sufal.roy@nrbbankbd.com

• Barishal Branch

  • Branch Focal Point Officer: Md. Hafiz Uddin
  • Contact: 8809666458776
  • Email: hafiz.uddin@nrbbankbd.com

• Rajshahi Branch

  • Branch Focal Point Officer: Abu Amin Md. Bazilul Motin
  • Contact: 8809666458131
  • Email: abu.motin@nrbbankbd.com

• Ishwardi Branch

  • Branch Focal Point Officer: Sheikh Maniruzzaman
  • Contact: 8809666458481
  • Email: sheikh.maniruzzaman@nrbbankbd.co

• Rangpur Branch

  • Branch Focal Point Officer: Mahafijul Haque
  • Contact: 8809666458885
  • Email: Mahafijul.Haque@nrbbankbd.com

• Islami Banking Branch

  • Branch Focal Point Officer: Md. Kamrul Hasan
  • Contact: 8809666458681
  • Email: kamrul.11767@nrbbankbd.com

• Rupnagar Sub Branch

  • Branch Focal Point Officer: Md. Hossen Miah
  • Contact: 8809666458512
  • Email: hossen.miah@nrbbankbd.com

• Dharmaganj Sub Branch

  • Branch Focal Point Officer: Md. Majharul Islam
  • Contact: 8809666458935
  • Email: majharul.islam@nrbbankbd.com

• Dakshinkhan Sub Branch

  • Branch Focal Point Officer: Badiuzzaman Palash
  • Contact: 8809666458991
  • Email: badiuzzaman.palash@nrbbankbd.co

• Gorai Sub Branch

  • Branch Focal Point Officer: Md. Iftakhar Hosen
  • Contact: 8809666458338
  • Email: iftakhar.hosen@nrbbankbd.com

• Aganagar Sub Branch

  • Branch Focal Point Officer: Md. Obadeur Rahaman
  • Contact: 8809666458895
  • Email: obadeur.rahaman@nrbbankbd.com

• Palash Sub Branch

  • Branch Focal Point Officer: Md. Tariqul Islam
  • Contact: 8809666458864
  • Email: tariqul.islam@nrbbankbd.com

• Savar Sub Branch

  • Branch Focal Point Officer: Md. Shoeb Rahman Robin
  • Contact: 8809666458816
  • Email: shoeb.robin@nrbbankbd.com

• Sadarghat Sub Branch

  • Branch Focal Point Officer: Mohammad Riaz Khan
  • Contact: 8809666458790
  • Email: riaz.khan@nrbbankbd.com

• Mugda Sub Branch

  • Branch Focal Point Officer: Subrata Chandra Das
  • Contact: 8809666458785
  • Email: subrata.das@nrbbankbd.com

• Pirerbagh Sub Branch

  • Branch Focal Point Officer: Naznin Akter
  • Contact: 8809666458770
  • Email: naznin.akhter@nrbbankbd.com

• Madani Sub Branch

  • Branch Focal Point Officer: Md. Abu Morshed
  • Contact: 8809666458765
  • Email: Abu.Morshed@nrbbankbd.com

• Khilkhet Sub Branch

  • Branch Focal Point Officer: Habeba Sarmeen
  • Contact: 8809666458755
  • Email: habeba.sarmeen@nrbbankbd.com

• Topkhana Sub Branch

  • Branch Focal Point Officer: Md. Sabir Sagar
  • Contact: 8809666458715
  • Email: sabir.sagar@nrbbankbd.com

• Tajmahal Road Sub Branch

  • Branch Focal Point Officer: Shazia Afreen
  • Contact: 8809666458750
  • Email: shazia.afreen@nrbbankbd.com

• Jatrabari Sub Branch

  • Branch Focal Point Officer: Yusuf Iqbal
  • Contact: 8809666458710
  • Email: yusuf.iqbal@nrbbankbd.com

• Rayerbagh Sub Branch

  • Branch Focal Point Officer: Rasel Bhuiya
  • Contact: 8809666458700
  • Email: rasel.bhuiya@nrbbankbd.com

• Bansree Sub Branch

  • Branch Focal Point Officer: Romana Rahman
  • Contact: 8809666458695
  • Email: romana.rahman@nrbbankbd.com

• Niketan Sub Branch

  • Branch Focal Point Officer: Jahirul Islam
  • Contact: 8809666458690
  • Email: jahirul.islam@nrbbankbd.com

• Patiya Sub Branch

  • Branch Focal Point Officer: Ripon Nondy
  • Contact: 8809666458984
  • Email: ripon.nondy@nrbbankbd.com

• Chhagalnaiya Sub Branch

  • Branch Focal Point Officer: Md. Ibrahim
  • Contact: 8809666458956
  • Email: md.ibrahim@nrbbankbd.com

• Laksham Sub Branch

  • Branch Focal Point Officer: A.B.M. Mostafizur Rahman
  • Contact: 8809666458821
  • Email: abm.rahman@nrbbankbd.com

• Oxygen More Sub Branch

  • Branch Focal Point Officer: Dibakar Dhar
  • Contact: 8809666458844
  • Email: dibakar.dhar@nrbbankbd.com

• Bandartila Sub Branch

  • Branch Focal Point Officer: Md. Monirul Islam
  • Contact: 8809666458850
  • Email: monirul.islam@nrbbankbd.com

• Companiganj Sub Branch

  • Branch Focal Point Officer: Md. Khairul Islam
  • Contact: 8809666458836
  • Email: MdKhairul.Islam@nrbbankbd.com

• Khatunganj Sub Branch

  • Branch Focal Point Officer: Ahsanul Karim
  • Contact: 8809666458831
  • Email: ahsanul.karim@nrbbankbd.com

• Sonaimuri Sub Branch

  • Branch Focal Point Officer: Mohammad Khairul Islam
  • Contact: 8809666458812
  • Email: khairul.islam@nrbbankbd.com

• Chattogram Port Sub Branch

  • Branch Focal Point Officer: Md. Matiur Rahaman
  • Contact: 8809666458806
  • Email: matiur.rahaman@nrbbankbd.com

• Bahaddarhat Sub Branch

  • Branch Focal Point Officer: Md. Arfatul Islam
  • Contact: 8809666458740
  • Email: arfatul.islam@nrbbankbd.com

• Alankar More Sub Branch

  • Branch Focal Point Officer: Mostafizur Rahaman
  • Contact: 8809666458745
  • Email: mostafizur.rahaman@nrbbankbd.com

• Chatkhil Sub Branch

  • Branch Focal Point Officer: Nur Ahmed
  • Contact: 8809666458705
  • Email: nur.ahmed@nrbbankbd.com

• Hathazari Sub Branch

  • Branch Focal Point Officer: Iftekharul Alam
  • Contact: 8809666458922
  • Email: iftekharul.11783@nrbbankbd.com

• Hajiganj Sub Branch

  • Branch Focal Point Officer: Amit Majumder
  • Contact: 8809666458171
  • Email: amit.majumder@nrbbankbd.com

• Fenchuganj Sub Branch

  • Branch Focal Point Officer: Md. Abdul Haque
  • Contact: 8809666458942
  • Email: abdul.haque@nrbbankbd.com

• Tukerbazar Sub Branch

  • Branch Focal Point Officer: Syamal Chandra Kar
  • Contact: 8809666458878
  • Email: syamal.kar@nrbbankbd.com

• Sreemangal Sub Branch

  • Branch Focal Point Officer: Sree Ovinondon Dhar Chawdhury
  • Contact: 8809666458871
  • Email: sree.chawdhury@nrbbankbd.com

• Shalutikor Sub Branch

  • Branch Focal Point Officer: Md. Ershad Sadique
  • Contact: 8809666458800
  • Email: mdershad.sadique@nrbbankbd.com

• Charkhai Sub Branch

  • Branch Focal Point Officer: Fazle Akbar Chowdhury
  • Contact: 8809666458795
  • Email: fazle.chowdhury@nrbbankbd.com

• Taltola Sub Branch

  • Branch Focal Point Officer: Golam Mujtaba Khan Lucent
  • Contact: 8809666458760
  • Email: golam.lucent@nrbbankbd.com

• Station Road Sub Branch

  • Branch Focal Point Officer: Ahbab Ahmad
  • Contact: 8809666458725
  • Email: ahbab.ahmad@nrbbankbd.com

• Shahi Eidgah Sub Branch

  • Branch Focal Point Officer: Md Izharul Qayuum
  • Contact: 8809666458720
  • Email: izharul.qayuum@nrbbankbd.com

• Batajor Sub Branch

  • Branch Focal Point Officer: M. H Siddiqi
  • Contact: 8809666458928
  • Email: mh.siddiqi@nrbbankbd.com

• Noapara Sub Branch

  • Branch Focal Point Officer: Shahed Sharif
  • Contact: 8809666458826
  • Email: shahed.sharif@nrbbankbd.com

• Santahar Sub Branch

  • Branch Focal Point Officer: Md. Selim Raza
  • Contact: 8809666458970
  • Email: salim.raza@nrbbankbd.com

• Dhunat More Sub Branch

  • Branch Focal Point Officer: Sumanta Bhattacharjee
  • Contact: 8809666458963
  • Email: sumanta.11684@nrbbankbd.com

• Ramganj Sub-Branch

  • Branch Focal Point Officer: Md. Fakhrul Alam Bhuiyan
  • Contact: 8809666458040
  • Email: fakhrul.bhuiyan@nrbbankbd.com

• Kasiadanga Sub Branch

  • Branch Focal Point Officer: Md. Khurshid Alam
  • Contact: 8809666458949
  • Email: khurshid.alam@nrbbankbd.com

• Narayanganj Branch

  • Branch Focal Point Officer: Mohammad Farid Hossain Bhuiyan
  • Contact: 8809666458912
  • Email: farid.bhuiyan@nrbbankbd.com

• Rajabari Sub Branch

  • Branch Focal Point Officer: Md. Hasanuzzaman
  • Contact: 8809666458857
  • Email: m.hasanuzzaman@nrbbankbd.com

• Jamirdia Masterbari Sub Branch

  • Branch Focal Point Officer: Md. Jahidul Islam Jany
  • Contact: 8809666458977
  • Email: jahidul.jany@nrbbankbd.com

• Chowdhuryhat Branch

  • Branch Focal Point Officer: Lenin Barua
  • Contact: 8809666457688
  • Email: lenin.barua@nrbbankbd.com

• Hobiganj Sub-Branch

  • Branch Focal Point Officer: Suvajit Deb
  • Contact: 8809666457660
  • Email: suvajit.deb@nrbbankbd.com

• Khajura Bazar Sub Branch

  • Branch Focal Point Officer: Md. Saidur Rahman
  • Contact: 8809666457681
  • Email: mdsaidur.rahman@nrbbankbd.com

• Rajganj Sub Branch

  • Branch Focal Point Officer: Md. Shahjahan Ali
  • Contact: 8809666457674
  • Email: shahjahan.ali@nrbbankbd.com

• Sayedpur Sub Branch

  • Branch Focal Point Officer: Md. Rafiul Islam
  • Contact: 8809666457410
  • Email: MdRafiul.Islam@nrbbankbd.com