Course Details:

  • Duration

    03 working day

  • Frequency

    03

  • Nature

    Non-Residential

  • Target Group

    Officer & above

  • Methods

    Lecture, Group Discussion, Case Study and Project Visit

  • Resource Person

    Internal/External

  • Time

  • Course Coordinator

    Saima Kamal

    Manager, Learning & Development, NRB Bank Ltd.

Course Objectives:

    1. Customer Service and its importance to the bank.

    2. Strategic planning for the quality customer services

    3. Customer Service- Ground Rules

Course Contents:

  • Service Marketing and Product Knowledge
  • Simulation on customer services on the basis of Product knowledge
  • Simulation on Bankers Etiquette
  • How to behave/How to receive etc.
  • How to say NO to the Customer.
  • Simulation
  • How the Modern Day Concept Customer Service Emerged
  • Handling Difficult Situations

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